So many dining options and the food here is the best I've had at any all inclusive and I am a bit of a food snob.

I would recommend a specially if you want to stay at an all inclusive and not leave the resort because there are many pools, beaches, and restaurants to choose from.

Everything that makes a
Great vacation is extra at this all inclusive so be prepared to drop another couple thousand dollars after the initial vacation booking to actually enjoy your stay and not be treated like a second class citizen.

if you want choice an All inclusive Hotel, Hyatt Ziva is the best choice.

I can't say enough about this amazing AI resort!

This was a very beautiful all inclusive resort.

I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states

I will definitely visit again as this was my first all inclusive stay and I thoroughly enjoyed it.

By far the best all-inclusive resort we've ever experienced and the price was actually reasonable!

We been to many all inclusive resorts, we still like the Hyatt Ziva Cancun more than other resorts.

The food here is amazing - much better than at most other all-inclusive resorts.

Making this facility available to all guests would be a more inclusive and family-friendly approach.

Food was quite good for an all inclusive.

I'm generally pretty picky on all inclusive food options and this one was the best out of the 3 i've been to recently.

The reviews about the food were on point, some of the best food we have had for an all-inclusive property.

The best all-inclusive experience possible!

Everyone is so kind, the food is far better than I'd expect for an all inclusive, the pool and beach are beautiful, the rooms are clean and spacious, and the staff seems to have thought of everything you could need.

The food was amazing, even the buffet - which is not usually possible at an all inclusive,

The pool was warm and enjoyable for swimming and the beaches were great and not overly crowded.

The property has taken lots of effort to ensure there are enough things for people to do and not get bored - variety of pools, kids club and activities, pretty good evening shows and quite friendly staff for all the places .

Absolutely everything about this resort it’s outstanding: food, drinks, location, beach, pool, entertainment and especially the warmth of all the staff working there!

The pools are all super clean, plenty big and it’s pretty easy to get chairs.

Kids loved the pools and beaches on this property.

So if you want a beach holiday with no beach and a pool that is freezing with no hot tub, this is the place to come.

even though they said they don’t heat their Caribbean pools.

Room to improve… we went in Dec and water in ocean and pools was very cold…wish it was heated.

We have 4 kids under 9 and the kidz club was very close along with the more shallow pool.

We enjoyed the pools, the beach, the food,

They accused us of pushing her into the pool & asked us to pack & leave the hotel.

butler service was great and we had access to the private 3rd floor pool area.

• The standard rooms are in the pyramid building next to the dolphin pool.

Pool service have to wave at them to get attention.

They also have nightly shows for the family and pool games during the day.

For a resort this expensive, we expected a higher quality of food.

Don't recall when some many people paid attention to me and actually acted like they enjoyed do it.

The pool is not heated no hot tubs outside only in the spa and you have to pay.

We paid US$1000+ for a double bed room (2 adults and 2 small kids).

So you're paying 800 USD a night and the resort skimps out on things like this.

However, the price increase is excessive, and guests will no longer be able to afford it.

Serious renovation needed to bring it up to 2023 especially given brand new properties for similar prices in the Cancun hotel area.

We were not at the hotel for 30 seconds before we were being pushed into something that cost more money or time- an experience that persisted throughout the entire stay.

Refusing to pay for an alleged infraction we did not commit, he gave us 30 minutes to vacate the premises.

Everyone I talked to was very rude and unhelpful and this experience cost me $100.

I don't want to pay for it so i disputed the charge and am waiting for the credit before the card paymemt due.

They did not accept Apple Pay, so my new Hyatt Chase card with a $95 fee was of little use and we lost a potential 4-5 nights or about 25,000 points.

But you get get much better prices somewhere else.

There are not many flights coming back to San Francisco from Cancun and it's expensive, so I can't use it often,

The most glaring issue is the massive over abundance of paid cabanas.

It’s a little pricey because the dollar vs peso

However we were disappointed that there was no spirits in the room, at this price point and standard it was a let down, you have to upgrade rooms to get spirits.

The room keys are cards which is not very convenient, other hotels provide bracelets that work as key, in this one you have to pay if you want a bracelet.

We stay in the turquoise tower and would expect more for what we pay to stay here.

Special mention to Eli from the American diner and amayrani from the French fine dining place.

Very clean, multiple restaurants, and OMG the staff were super courteous.

He offered to get us those steaks for free.

My pregnant wife ordered a medium-well burger at La Placita and was served a raw burger that she took a bite out of.

Overall very satisfied with the location, options, food, drinks and accommodations.

Clean, comfortable, friendly, great food and drinks.

The food is lovely the views are amazing - We recommend it.

We have lot of food restrictions, and all the restaurants were more than happy to accommodate us.

Food is above average for large resort w areas to improve.

ThThe ZIVA is widely regarded as the finest property in Cancun, offering exceptional service and exquisite cuisine.

The cafe and candy shop were open til 11pm so plenty of time to enjoy a restaurant and head for dessert.

From the beaches to the quality of food and the people of Mexico, you really feel the love!

The variety of restaurants do not disappoint!

The presentation to the service and the options available were a dream.

but would recommend a beach cabana for the service and great views of the ocean!

However what I wasn’t aware of is that they wanted me to lie in their customer service survey and say that everything was good during my stay.

Overall, all the service was good and the trip was satisfying.

I booked this property through a third party service 

Pros include outstanding service from top to bottom, cleanliness, fully stocked rooms, gorgeous ocean views, food/snacks available all day, volleyball nets/tournies.

It’s so beautiful and the service is exceptional.

The service of the staff was beyond my expectations.

Customer service is out of this world everyone is so nice and makes you really feel like this is a home away from home.

Whoever did service us, were very polite and professional.

but it's the customer service that really stood out to us in our recent visit -- truly fantastic, everywhere in the resort.

The service was a solid 5/5, everyone from the front desk, to the concierge and servers was top notch.

butler service, high-quality food, top-knotch service, was incomparable.

I would recommend finding any other resort that can provide the same quality of service for a fraction of the cost.

The service was to notch as well as plenty to do for the family!

The three various shows every day has something for everyone

The price was well worth the experience from the food, to the entertainment, games, restaurants and bars.

We didn't go to the bars or entertainment areas

Instead, the shows are held outside, facing the lobby and the stairs are where the audience sits on pillows.

The show was very entertaining and buffet is very convenient.

Convenience, entertainment, professional and friendly staff were the top perks for me and my family.

It's beautiful, nice food and great experience, many options, nice staff, very clean, very quiet room and good parties, events shows.

Nightly entertainment was excellent and very fun.

The rooms were impeccable, entertainment every night was really cool and the general atmosphere just always so pleasant across the entire resort.

Rafael was so funny and entertaining - what a show.

Only thing: dolphin area is part of the resort, we don’t like this kind of entertainment, besides that, everything was amazing!

If you have kids they have a kids area and they have different shows every night that’s entertaining for everyone.

Rooms, dining meals, buffet restaurants, wedding events venue, all restaurants and the pools with entertainment staffing.

The staff was very friendly, spa is very nice.

Positives:

The Kids Club and Spa teams were standout features of our stay.

Between the hydro spa treatment and the message area, I would say this experience is well worth the splurge if you have the time.

Brigitte and Hervik - not only did they provide lovely massages at our cabana,

but had direct access to the spa and the adults only pool.

Waking up to the dolphins, all of the food options, spa treatments were so relaxing and rejuvenating, beach access was perfect, all of the pools were clean and well staffed, and the rooms are beautiful and clean.

Hervik gave the most amazing mini facial and massage on the beach in our private cabana.

For example, you no longer get free transportation to the airport or spa access for staying in turquoise.

Spa was great too - glad I finally decided to do it, and you could spend hours there if you really need some relaxing time.

At the cabana, daily massages, including cucumber slices for eyes and aloe spray, delicious grilled shrimp tacos, and all the drinks you can handle, what is not to love?

From the time you check in to the time you leave you are harassed about booking excursions, the spa, romantic dinners, etc.

We got a cabana 3 days and they came around to spray us with aloe and gave us mini facials!

When I got to our appointment though, the spa told me different.

Perfect Hotel for personal vacations, beach lovers , food lovers , water sports lovers ,for relaxation , for SPA , for Snorkeling , for swimming , for pool lovers , for hydrotherapy , a family environment with excellent customer service

When we checked in we upgraded to the Club master suite, they gave us 2 complimentary spa packages as part of the paid upgrade.

Cabana rentals are affordable and highly recommended - comes with dedicated drink service for ~9 hours, food service, two facials, and two coconuts!

Babies were welcomed everywhere and staff was incredibly baby friendly!

Everyone was extremely nice, helpful, and great with my kids.

The staff members are highly praised for their remarkable professionalism and dedication to providing an excellent experience for every guest.

The staff is very attentive and we never went hungry.

I cannot thank the staff at the hotel enough for their amazing hospitality.

One day while we were playing in the pool a staff was serving alcohol & fell into the pool.

While the staff were top notch and all friendly less can be said about the rest of hotel.

The staff was polite, professional and did a world class job.

* At Mercado dinner  – Gabriela Chavez - supervisor and Jorge – waiter.

The stay was excellent beautiful place plenty of things to do places to eat staff were very friendly and helpful 
Rooms were cleaned every day at least two to three times a day.

Xcaret park was so much fun for a day excursion for us adults & kids.

staff and choice is phenomenal
- the brewery was a nice place to cool down and sample some drinks and play some pool 

overall a thoroughly enjoyable holiday 
we also made a trip to Xcaret which the hotel helped us to organise 

recommend a visit!

Hyatt Ziva Cancun

price

pool

xcaret

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restaurant

service

all-inclusive

show

We had a serenity ocean front room with swim up.

My Wife and I stayed at Haven during the first week of December 2023 for 8 days in a Serenity Club Junior Suite Swim up Ocean Front.

We enjoy this resort for its quiet and laid back atmosphere, we always do serenity with the ocean front swim-out rooms.

I got the serenity club ocean front room and it was beautiful.

Lastly, we upgraded to the Serenity Club and we had a gorgeous, unobstructed abstract ocean front view room!

We were in an ocean front room in building 1.

Serenity Club Ocean Front room was really nice.

We had an ocean front suite with balcony and enjoyed waking to a gorgeous sunrise each day of our stay.

The Ocean Front swimouts are worth every penny!

The resort was beautiful my room was gorgeous with ocean front swim out!

We upgraded to a serenity club swimout Ocean front room and was so happy that we did.

Our ocean front serenity club room was stunning.

The ocean front room, extra restaurant, and Serenity Club self-serve snacks and bar made it worth it.

We were in a Serenity ocean front swim out room and it was beautiful.

My wife and I stayed in an ocean front suite, along with another couple in a similar unit down the hall.

I have not experienced another ocean front swim out with such a serene and peaceful environment while still being serviceable by the waitstaff.

We booked ocean front serenity and it was an incredible stay.

We stayed in a serenity ocean front swim out suite.

Serenity ocean front swimout was awesome.

Beautiful resort, everything from the pools to the restaurants and the bars was great!

Not to mention there are 3/4 pools on the premises with swim up bars.

(although slightly warmer than the swim out pool.

Main pool was very lovely with lots to do and a DJ.

I loved Paloma from moons  and Edgar from the pool!!!!

This resort is truly very quiet and calm, occasionally there would be a DJ by the pool,

We loved  Breakfast on our patio. The only complaint  we have is there really isn't a Central bar where people can meet hang out and drink ( Limes is nice and the pool bar can be fun. )

Samuel, the pool waiter, was the hardest working server I have ever met!

Also an huge shout out the the pool concierges who were awesome, especially Sahel who went out of his way to make sure we were always happy!

The resort was very nice and safe the staff was very professional and friendly the food was amazing beaches were clean pools where wonderful the weather was perfect not to hot not to cold and the rooms where nice and clean every day!

Modern rooms and pool, warm staff and excellent service, great food options, secluded beach and pools.

We spent most of our time on-site at Haven's wonderful pools, beautiful beach that lies on a national park, restaurants and bars (BIG thank you Luis for the greatest drinks and conversations!).

The Serenity Club pools themselves are really spectacular looking,

The bartenders at the private pool were very attentive and after our first drinks, knew exactly what we wanted!

The swimout pools and Serenity area pools are heated.

We did the Serenity Club upgrade and it is definitely worth it.

We did try the serenity pool two more times

We opted for the serenity package, and while it was well worth it, I believe even a regular room would have sufficed.

This was a wonderfully relaxing stay for a couple.

As a serenity member, we got access to an exclusive restaurant called vista, serenity lounge and a

We stayed in a junior suite (serenity club) and enjoyed it.

We loved how there was a party pool and then a large relaxing pool in a separate area.

Overall this Hotel delivered the relaxing holiday we were seeking.

I would further recommend the Serenity Club package as the Butler service was amazing.

If you really want to go unwind and have a relaxing time, definitely look at Haven!

Upgrade value: We opted for the Romance Serenity upgrade in an oceanfront swimout junior suite.

If coming to this resort, you have to be ok with entertaining yourself for a good chunk of the day and sitting by the pool or beach relaxing.

Balcony hot tub with ocean view was a relaxing experience.

There really wasnt much benefit to the serenity club for us.

We would definitely recommend this hotel to couples who are looking for a relaxing time.

He was so helpful with my questions and dinner.

He helped make reservations for a car and dinner "off campus" one night that went without a hitch.

They have a different dress code than the other restaurants and the way Laura handled it was not okay.

The food was exceptional, adding to the overall enjoyment of our stay.

butler (Paco), beach attendants (Ceasar and Samuel), check-in process and the food was wonderful at every meal.

Food was fantastic at all the restaurants!

Restaurants were great and the staff are friendly, likewise with the bars.

For example, most people have said Olios is one of the better restaurants,

The food and wine were well worth every penny.

I’m the privacy was second to none, good food, great drinks, and a lot of opportunities to be near water.

1000 Thanks to Cesar from the restaurant Flavours.

The location is fantastic, as are the food and amenities.

The food was as expected at an all-inclusive, which we thought was good.

Brian our housekeeper kept our room clean and Pat was helpful upon arriving and departing.

Room was spacious, staff was excellent and always going above and beyond to help.

The sauna, steam room and massage were luxurious!

We had the swim out garden view room and I think this was the best choice because it was private, had sun during the day and was very romantic.

We arrived early and weren’t able to get a room until 3pm which was to be expected.

This was our second time at haven and the second time in this type of room (Dec 2022 ).

Our swim out beachfront room was beautiful!

The property is large and well taken care of - rooms and grounds are very clean.

The room was beautiful and always promptly restocked with towels, toiletries, and drinks (water, soft drinks, and cervezas).

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